Division: IT Customer Care
Position: Student IT Consultant (SITC)
Supervisor: IT Customer Care Lead
Student IT Consultants work in the Help Desk / IT Customer Care Centers at either Rose Hill or Lincoln Center to answer questions and resolve issues relating to software, hardware, and computer peripheral equipment. They are expected to provide a high level of customer service, demonstrate exemplary interpersonal skills and maintain a professional attitude at all times.
Student IT Consultants must be registered Fordham students in good academic standing during the semester of their appointment.
- Assist students/faculty/staff/administration who call the Help Desk or come into the IT Customer Care Centers to connect to the Fordham network by updating/installing virus software, updating windows, installing Cisco Clean Access and configuring network connections.
- Documentation of every customer contact is processed through our SDE ticketing system.
- Must be dependable and have time in your schedule.
- Other Duties as assigned.
§ Proficient with Windows XP
§ Basic knowledge of Microsoft Office
§ Familiar with installing and un-installing software
§ Experience with Windows Vista
§ Basic Network Configuration Experience
§ Mac OS X Experience
Training will be provided for:
§ SDE ticketing system
§ Basic Cisco Clean Access troubleshooting
§ Basic troubleshooting with Fordham’s Symantec client
§ Proper Customer Service procedures
§ Proper in-take procedures
For the 2014-2015 academic year, the salary will be $10 per hour.
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(You MUST attach your Resume to the Application)